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Course Outline
Introduction to AI Agents in Customer Support
- What are AI-powered customer service agents?
- Use cases and benefits of AI chatbots in customer support
- Overview of conversational AI and NLP
Building AI Chatbots for Customer Service
- Choosing the right chatbot platform (Rasa, Dialogflow, GPT-based models)
- Designing conversational flows and user interactions
- Integrating chatbots with customer support systems
Natural Language Processing (NLP) for Customer Support
- Understanding intent recognition and entity extraction
- Training AI chatbots with NLP models
- Handling ambiguous and complex user queries
Automating Customer Service Workflows
- AI-powered ticketing and automated response systems
- Integrating AI chatbots with CRM and helpdesk platforms
- Personalization and contextual understanding
Deploying and Monitoring AI Agents
- Hosting AI chatbots on cloud platforms
- Monitoring performance and analytics
- Ensuring security and compliance in AI-driven customer support
Optimizing AI Chatbots for Better Engagement
- Improving chatbot accuracy and response quality
- Handling user feedback and continuous improvement
- Measuring customer satisfaction and chatbot success metrics
Future Trends in AI-Powered Customer Support
- Voice AI and multimodal interactions
- AI-powered sentiment analysis and emotional intelligence
- AI agents in omnichannel customer support
Summary and Next Steps
Requirements
- An understanding of customer service workflows
- Basic knowledge of AI or automation concepts
- Experience with business process automation is helpful but not required
Audience
- Customer service managers
- Chatbot developers
- Business automation teams
14 Hours
Delivery Options
Private Group Training
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- Pre-course call with your trainer
- Customisation of the learning experience to achieve your goals -
- Bespoke outlines
- Practical hands-on exercises containing data / scenarios recognisable to the learners
- Training scheduled on a date of your choice
- Delivered online, onsite/classroom or hybrid by experts sharing real world experience
Private Group Prices RRP from €4560 online delivery, based on a group of 2 delegates, €1440 per additional delegate (excludes any certification / exam costs). We recommend a maximum group size of 12 for most learning events.
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