Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Course Outline
Understanding Modern Customer Care
- What is customer success and why does it matter?
- Key trends in customer care and sales automation
- Impact of AI and automation on customer care
Using AI to Enhance Customer Satisfaction
- Overview of AI-powered customer care tools
- Improving customer support response times
- Creating personalized customer experiences with AI
Optimizing Workflows with Automation
- Automating repetitive tasks in customer care and sales
- Setting up workflows to enhance operational efficiency
- Measuring and analyzing automation performance
Improving Sales and Engagement with AI
- AI-driven strategies for sales growth
- Using predictive analytics to identify opportunities
- Cross-selling and upselling through data-driven insights
Remote Team Training and Enablement
- Designing effective remote training programs
- Equipping teams with tools for customer success and sales
- Ensuring consistent adoption of AI and automation practices
Building Scalable Solutions
- Developing long-term strategies for customer success
- Integrating new technologies into existing workflows
- Measuring ROI on customer care and sales initiatives
Summary and Next Steps
Requirements
- Basic understanding of customer service and sales workflows
- Familiarity with CRM tools and processes
Audience
- Customer support teams
- Sales professionals
- Managers and team leaders responsible for customer success
14 Hours
Delivery Options
Private Group Training
Our identity is rooted in delivering exactly what our clients need.
- Pre-course call with your trainer
- Customisation of the learning experience to achieve your goals -
- Bespoke outlines
- Practical hands-on exercises containing data / scenarios recognisable to the learners
- Training scheduled on a date of your choice
- Delivered online, onsite/classroom or hybrid by experts sharing real world experience
Private Group Prices RRP from €4560 online delivery, based on a group of 2 delegates, €1440 per additional delegate (excludes any certification / exam costs). We recommend a maximum group size of 12 for most learning events.
Contact us for an exact quote and to hear our latest promotions
Public Training
Please see our public courses
Testimonials (4)
The way of interaction with students
izabela - BCA Polska Sp. z.o.o.
Course - Salesforce for Sales and Administration
Fortunately I was 1 on 1 with my trainer. This was very good. Victor worked at my pace, he explained things clearly and I was very happy with the outcome.
Craig - Superior Minerlas
Course - Salesforce for End Users
application scenarios introduction
Rachel - ge ren
Course - Salesforce CPQ for Administrators
The style and method of Training, it was more interacting than just listening in through the whole training, She gave me chance to practically apply her teachings while she was doing the training. So i really enjoyed that, gave me all the attention and asked where and what needed her to show me and i learned so many new features and have more knowledge now than before, i also gained some confidence in doing my work and using Salesforce.
