Course Outline

Introduction to AI in Customer Service

  • The role of AI in modern customer service
  • Overview of Google Gemini AI capabilities

Setting Up Google Gemini for Customer Interactions

  • Technical setup for Gemini AI
  • Integrating Gemini AI with customer service platforms

Automating Customer Support with Gemini AI

  • Designing AI-driven response systems
  • Training Gemini AI on company-specific data

Enhancing Customer Engagement

  • Personalizing customer interactions with AI
  • Using Gemini AI for customer sentiment analysis

Analyzing Customer Feedback with Gemini AI

  • Gathering insights from customer interactions
  • Improving products and services based on AI analysis
  • Identifing trends and patterns in customer behavior

Case Studies and Best Practices

  • Success stories of AI in customer service
  • Ethical considerations and maintaining human touch

Project - Implementing Gemini AI Chatbot

  • Building a chatbot using Gemini AI
  • Testing and deploying the chatbot

Conclusion and Future Trends

  • Recap of key learnings
  • The future of AI in customer service

Requirements

  • An understanding of customer service principles
  • Experience with customer relationship management (CRM) systems
  • Data analysis experience

Audience

  • Customer service managers
  • Customer experience specialists
  • Operational managers
 14 Hours

Delivery Options

Private Group Training

Our identity is rooted in delivering exactly what our clients need.

  • Pre-course call with your trainer
  • Customisation of the learning experience to achieve your goals -
    • Bespoke outlines
    • Practical hands-on exercises containing data / scenarios recognisable to the learners
  • Training scheduled on a date of your choice
  • Delivered online, onsite/classroom or hybrid by experts sharing real world experience

Private Group Prices RRP from €4560 online delivery, based on a group of 2 delegates, €1440 per additional delegate (excludes any certification / exam costs). We recommend a maximum group size of 12 for most learning events.

Contact us for an exact quote and to hear our latest promotions


Public Training

Please see our public courses

Need help picking the right course?

Provisional Upcoming Courses (Contact Us For More Information)

Google Gemini AI for Transformative Customer Service

2025-05-29 09:30
14 hours
Swatar, City Centre

Google Gemini AI for Transformative Customer Service

2025-06-12 09:30
14 hours
Swatar, City Centre

Google Gemini AI for Transformative Customer Service

2025-06-26 09:30
14 hours
Swatar, City Centre

Google Gemini AI for Transformative Customer Service

2025-07-10 09:30
14 hours
Swatar, City Centre

Google Gemini AI for Transformative Customer Service

2025-07-24 09:30
14 hours
Swatar, City Centre

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