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Course Outline
Introduction to AI-Powered Customer Support
- Understanding AI-driven customer interactions
- The role of prompt engineering in chatbots
- Common challenges in AI customer service
Fundamentals of Prompt Engineering for Customer Support
- Key principles of effective prompt design
- Optimizing language for clarity and accuracy
- Handling different customer intents and emotions
Advanced Techniques for Chatbot Optimization
- Fine-tuning prompts for different customer personas
- Reducing AI hallucinations and improving response accuracy
- Leveraging feedback loops for continuous improvement
Automating Customer Support with AI
- Designing prompts for common support queries
- Handling escalations and complex issues with AI
- Integrating AI with CRM and support ticketing systems
Ethical Considerations in AI Customer Service
- Ensuring fairness and reducing bias in chatbot interactions
- Transparency and trust in AI-powered support
- Compliance with data privacy regulations
Case Studies and Real-World Applications
- Successful AI chatbot implementations
- Lessons learned from AI-driven customer support
- Future trends in AI and customer interactions
Hands-On Workshops
- Building and testing AI-driven support chatbots
- Improving chatbot responses through prompt optimization
- Live simulations and real-world troubleshooting
Summary and Next Steps
Requirements
- Basic understanding of AI chatbots and automation
- Familiarity with customer support workflows
- Experience with chatbot development (optional but beneficial)
Audience
- Customer service teams
- Chatbot developers
- Automation engineers
14 Hours
Delivery Options
Private Group Training
Our identity is rooted in delivering exactly what our clients need.
- Pre-course call with your trainer
- Customisation of the learning experience to achieve your goals -
- Bespoke outlines
- Practical hands-on exercises containing data / scenarios recognisable to the learners
- Training scheduled on a date of your choice
- Delivered online, onsite/classroom or hybrid by experts sharing real world experience
Private Group Prices RRP from €4560 online delivery, based on a group of 2 delegates, €1440 per additional delegate (excludes any certification / exam costs). We recommend a maximum group size of 12 for most learning events.
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Public Training
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