Course Outline

Introduction to AI in Customer Support

  • The evolution of AI-driven customer support
  • Benefits of AI-powered automation
  • Overview of DeepSeek AI capabilities

Understanding DeepSeek AI for Customer Support

  • What is DeepSeek AI?
  • How DeepSeek enhances customer interactions
  • Use cases of DeepSeek AI in support automation

Building AI Chatbots with DeepSeek

  • Setting up DeepSeek AI for chatbot integration
  • Creating intelligent automated responses
  • Handling FAQs and common customer inquiries

Sentiment Analysis and Customer Insights

  • Using DeepSeek for sentiment analysis
  • Improving chatbot responses based on customer emotions
  • Extracting key insights from customer interactions

Integrating DeepSeek AI with Support Platforms

  • Connecting DeepSeek AI with existing chatbot platforms
  • API integration for automated ticketing and support
  • Best practices for seamless AI deployment

Optimizing AI-Powered Customer Support

  • Testing and refining AI-generated responses
  • Balancing automation and human intervention
  • Monitoring AI performance and customer satisfaction

Compliance, Ethics, and Responsible AI in Support Automation

  • Ensuring AI aligns with ethical support practices
  • Handling data privacy and security concerns
  • Building trust with AI-driven interactions

Summary and Next Steps

Requirements

  • Basic understanding of customer support workflows
  • Familiarity with chatbots and automation tools (recommended but not required)

Audience

  • Customer support teams
  • Business professionals
  • IT specialists looking to automate customer interactions
 14 Hours

Delivery Options

Private Group Training

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  • Pre-course call with your trainer
  • Customisation of the learning experience to achieve your goals -
    • Bespoke outlines
    • Practical hands-on exercises containing data / scenarios recognisable to the learners
  • Training scheduled on a date of your choice
  • Delivered online, onsite/classroom or hybrid by experts sharing real world experience

Private Group Prices RRP from €4560 online delivery, based on a group of 2 delegates, €1440 per additional delegate (excludes any certification / exam costs). We recommend a maximum group size of 12 for most learning events.

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