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Course Outline
1. Introduction to communication issues
- communication process and its stages
- the importance of verbal and non-verbal communication
- techniques and tools for effective communication.
- Direct communication and communication via media: telephone, e-mail, instant messaging
2. Principles of effective communication, as an essential element in effective contacts in the organization
- self-analysis of your own communication style
- communication errors, their correction and avoidance
- communication barriers
- stages of creating interpersonal contact
3. Effective conversation
- shaping one's own image as a sender and recipient of a message
- assertively responding to reservations, criticism and praise
- recognizing and avoiding barriers in communication, active listening as a tool for effective communication recognizing and dealing with factors that interfere with listening and understanding statements
- the art of asking questions
- psychological mechanisms and techniques of influencing
4. Intercultural aspect of communication
- basics of proximics - distance in communication
- formulating messages in intercultural contacts
- self-expression and intercultural perception
- cultural reading of messages
- cultural attitudes in everyday communication and negotiations
- decision-making in a cultural aspect
5. Basic principles of intercultural communication
- contact-oriented cultures
- rules-oriented cultures
- pro-partner and pro-transaction cultures
- ceremonial and non-ceremonial cultures
- monochrome and polychronic cultures
- Does "a" always mean "a"? -hidden assumptions and unsaid expectations in communication with representatives of particular cultures
6. "Contractor's manual" - what to do, what not to do and a total "faux pas"
- Cultures of Western Europe (Germany, France, Italy)
- Cultures of the former USSR countries
- American culture
7. Summary
Requirements
The course is of a general nature and participation in it does not require specialized knowledge
14 Hours
Delivery Options
Private Group Training
Our identity is rooted in delivering exactly what our clients need.
- Pre-course call with your trainer
- Customisation of the learning experience to achieve your goals -
- Bespoke outlines
- Practical hands-on exercises containing data / scenarios recognisable to the learners
- Training scheduled on a date of your choice
- Delivered online, onsite/classroom or hybrid by experts sharing real world experience
Private Group Prices RRP from €4560 online delivery, based on a group of 2 delegates, €1440 per additional delegate (excludes any certification / exam costs). We recommend a maximum group size of 12 for most learning events.
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Public Training
Please see our public courses
Testimonials (1)
examples from trainer's daily life like some stories, anectodes and jokes