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Course Outline
Introduction to Windows 11
- Overview of features and editions
- User interface and new usability improvements
- Deployment and upgrade paths
Supporting Windows 11 Installation
- Installation requirements and methods
- Upgrade considerations and clean install
- Driver compatibility and updates
Troubleshooting Startup and Performance Issues
- Boot issues and recovery tools
- Safe Mode, System Restore, and Startup Repair
- Performance monitoring and optimization
Managing Devices and Drivers
- Device Manager and driver updates
- Troubleshooting hardware issues
- Peripheral compatibility and configuration
Application Support and Troubleshooting
- Installing and managing applications
- Compatibility settings and App Installer
- Common application troubleshooting techniques
Networking and Connectivity
- Configuring network settings
- Troubleshooting Wi-Fi, Ethernet, and VPN
- Network diagnostics and logging
Managing Security and Updates
- Windows Security and antivirus configuration
- Firewall rules and advanced settings
- Windows Update configuration and troubleshooting
Managing User Profiles and Settings
- User account types and profile management
- Syncing settings with Microsoft accounts
- Data backup and file recovery
System Maintenance and Recovery
- System reset and recovery options
- Using recovery drive and installation media
- Backup and restore using File History and OneDrive
Summary and Next Steps
Requirements
- Experience with Windows client operating systems
- An understanding of basic networking concepts
- Familiarity with Active Directory and Microsoft 365
Audience
- Desktop support technicians
- Help desk professionals
- IT support specialists responsible for troubleshooting Windows environments
35 Hours
Delivery Options
Private Group Training
Our identity is rooted in delivering exactly what our clients need.
- Pre-course call with your trainer
- Customisation of the learning experience to achieve your goals -
- Bespoke outlines
- Practical hands-on exercises containing data / scenarios recognisable to the learners
- Training scheduled on a date of your choice
- Delivered online, onsite/classroom or hybrid by experts sharing real world experience
Private Group Prices RRP from €11400 online delivery, based on a group of 2 delegates, €3600 per additional delegate (excludes any certification / exam costs). We recommend a maximum group size of 12 for most learning events.
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Public Training
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Testimonials (1)
Interactivity, the trainer was willing to help and explain in areas that were difficult. I felt like the training was really useful for me
